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Old September 29th 06, 02:27 PM posted to rec.games.chess.computer,uk.legal
David Richerby
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Posts: 2,514
Default Software bug - valid reason for a refund??

Cynic wrote:
"Dave (from the UK)"
wrote:
Chessbase admit the fault exists, and have known about it for
several months, but have told me in an email that fixing it is not
a high priority.


With bug fixes by small companies [...]

There is unfortunately another common situation with software that is
a couple of years old - the person who wrote it has left the company
and there is nobody else in the company who has a clue how to fix the
bug.


This isn't really relevant here. What has happened is that ChessBase
have recently changed their server so it is no longer compatible with
the software Dave bought.


Dave.

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