I don't remember the exact response, but I do remember that my questions were
not answered. Instead, I was ordered to provide identification, if I wanted
to
exchange my two tickets for one ticket and a fifty cent refund. Those were
the regulations I was told, and they didn't have to show me where it was
written.

Actually the clerk is probably as much to blame for this incident as Mr.Jerome
Bibuld. His request to see the regulations wasn't out of line and should have
been complied with. A knowledgeable clerk should have been able to meet this
request. The main regulations could have even been posted for all to read. Mr
Bibuld never stated that he would not have complied with the demand for
identification once the saw the request in an official written form. Of course
in his position as a transit authority employee the clerk probably can request
identification as necessary to perform his job.

What would Mr. Bibuld have done if the clerk had simply written on a piece of
paper, "You must produce legal identification when requested to do so?"

His request would have been in writting would it not?